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Adding an External Party to a Conference Call

To add an external party to a conference call:

  1. Announce to the current caller that you are going to add them to a multi-party conference call. In the Phone tab, click line 2.

    The Agent ConsoleVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions. automatically places line 1 on hold.

  2. In line 2, in the number text entry area, type a telephone number then click Dial.

    The Agent Console dials the number. After the phone has been answered, the sound of human or recorded voice enables the Join Lines feature.

  3. If you receive the agent's voicemail, click End Call to disconnect the call and return to line 1.
  4. If a person answered the phone, tell them you're adding them to a conference call, then click Join Lines.

    The Agent Console connects both the new participant and you to any callers already on line 1.

  5. Click End Call to disconnect from the conference.

    The Agent Console leaves the other parties connected to the conference call.

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