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Sending a Notification Message

Agents can use this feature to send notices to all or some agents in the company.

To send a notice:

  1. In the Agent ConsoleVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions., select the Notices tab.
  2. Click the Post Notices tab.

  3. In the GroupA group is a collection of agents created for management or reporting purposes. Groups can be functional (for example, Technical Support) or organizational (for example Supervisor Mary’s Team). Each agent can be assigned to only one group, and cannot view or access information about other groups or group members. list, select an agent group or select All to send the notice to the agent groups.

    You must select at least one agent group before you can send the notice.

  4. In the Priority area, choose the priority level of the message or choose Pop-up.

    If you choose Pop-up, the Agent Console displays the notice as a pop-up message that disables all recipients tools until the agent selects the message box and clicks Close.
  5. Click Post Notice to send the notice.

     

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