You are here: Configuring Your Agent Profile > Changing Your Phone Number > Specifying a New Phone Number

Changing Agent Console Telephone Number

Based on the permissions set by the AdministratorThe person who uses the Configuration Manager to configure the contact center's resources and behaviors. An Administrator can be the Primary Administrator with unrestricted access to all the configuration objects or a Role Based Administrator with full or partical configuration rights., you can change a new telephone number or a SIP URI.

Perform the procedure in this section to change the number of your wired telephone. If you are using a VoIP phone, do not change your SIP Phone URI unless directed to by your contact center supervisor.

To change your Agent ConsoleVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions. telephone number:

  1. Click Work Offline.

    The Agent Console makes you unavailable for new interactions.

  2. Navigate to Profile.

    The Agent Console displays the profile configuration page.

  3. Enter your telephone number in the Phone Number text entry area.

    For information about valid telephone numbers, See "Formatting Telephone Number Entries", above.

  4. Click Make verification call to verify if the phone works.

    When the phone rings, answer the call to complete verification of your agent phone number.

  5. If your Agent Console account permits direct agent access, and you want to change your personal voicemail greeting, follow the recorded instructions.
  6. Save changes to your phone settings.


Send us your Feedback