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Getting Started with the Agent Console

The Virtual Contact CenterA contact center that enables agents to be located in different geographical locations yet managed as if they were located in the same physical location. Agent ConsoleVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions. enables agents to use a graphical user interface (GUI) to manage customer interactions.

If you are the primary contact center administrator, 8x8, Inc. provides you with the information you need to access and configure your Virtual Contact Center.

If you are an agent, your contact center supervisor provides you with the information you need to access your Agent Console account, as well as your contact center policies and guidelines for using that account.

Using Agent Console, contact center agents can:

 


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