Viewing a List of FAQ Answer Shortcuts

Perform the following procedure to view a list of your contact center's FAQ answer shortcuts.

To view a list of your contact center's FAQ answer shortcuts:

  1. In the Agent ConsoleVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions., in the Navigation bar click FAQ

    The Agent Console displays the Frequently Asked Questions window.

  2. In the Frequently Asked Questions window, click the Shortcuts tab.

    In the list of shortcuts, click a shortcut to view its corresponding FAQ answer.

 


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