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Deleting Emails From a Queue

If an Agent ConsoleVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions. account has been configured to permit an agent to use the Pull feature to select a queued email interaction for immediate processing, the agent can also use the feature to permanently delete one or more queued email interactions.

Deleting a pulled email interaction from an email queue:

To permanently delete email interactions from an email queue:

  1. Perform the process in see Pulling Emails From a Queue, on page 1 to display a list of queued email interactions.

  2. In the list of queued emails, perform one of the following:

    • To remove individual email interactions from the queue, select one or more email messages.
    • To remove all the email interactions in the list, select the column heading check box.

      Repeat the list-delete operation to remove additional email interactions.

  3. Click Delete.

    The Agent Console displays a delete confirmation dialog. In the delete confirmation dialog, click OK to permanently remove the selected email interactions from the queue.


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