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Logging out of the Agent Console

Whenever you are not scheduled to work, you must log out of the Agent ConsoleVirtual Contact Center's browser-based graphical user interface (GUI) used by Agents to manage customer interactions.. If you fail to log out, the Agent Console will incorrectly report your status.

To log out of the Agent Console:

  1. In the Agent Console, click Work Offline or Take Break.

    You must be at work offline or take a break status to display the Log Out button.

  2. Click Log Out.

    Note: Closing the Agent Consolebrowser does not log you out. You must click Log Out in the control panel in order to log out of Agent Console.


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