Overview

The 8x8 Virtual Contact Center application for Zendesk allows your agents to control customer contacts within the Zendesk desktop environment.  The integration allows your agents to show their availability and to interact with customers via phone or chat media.  Virtual Contact Center queues and manages customer interactions to make sure customers go to the agent, who can best help them. 

 The integration can use the telephone number of the caller to look up the customer in the Zendesk database and provide information on that customer and any open tickets to the agent when the call is sent to the agent, saving the agent and the customer a significant amount of time.  Virtual Contact Center has powerful reporting on agent interactions and provides data to the Zendesk reporting system.  The application provides significant functionality out-of-the-box with minimal configuration and can be extended through APIs to increase agent productivity.

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