Configuring Virtual Contact Center Integration with NetSuite

Virtual Contact Center supports two ways of integration:

• Single Sign-On (SSO)—Provides an open Computer Telephony Integration (CTI) with Single Sign-On access from the native NetSuite environment. NetSuite users can launch 8x8 Virtual Contact Center app with just one click and reap the benefits of the integration. Once logged in to the NetSuite, users are automatically logged in to the Virtual Contact Center.
  
  

• Individual System Sign-On—Provides open CTI with individual system sign-on from the native NetSuiteenvironment. NetSuite users have to enter their user ID and password to log in to Virtual Contact Center.
  

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