Step 6: Launch as

    Log in to Salesforce as a user. If your administrator has set up the integration with 8x8 , you should see the VCC Call center on your home page dashboard.

    Click the link to log in to of the Virtual Contact Center.

Note: If you have multiple VCC agent accounts with same email addresses, the system looks up and links to the first agent found with the matching email address.


In our current implementation, we associate transaction log details by creating a custom field in a record. In the enhanced implementation, we save the log details in the Comments field.



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