STEP 2: Configure your Tenant for the Integration

    Go to Set up.

    In the left navigation menu, click Customize > Call Center > Call Centers.

    Displays the available call center packages installed.

    Click Edit next to 8x8 Virtual Call Center package.

    Edit the CTI Adapter URL with the URL for your cluster and tenant. The format of the URL should look like
    - naX is the VCC platform instance your tenant is hosted on and
    - yourtenantname is the tenant id of your tenant

Refer to the Platform URL Guide to get the cluster URL your tenant is hosted on.

    Save the setting.



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