Enhanced NetSuite Integration

Single Sign-on (SSO) allows a user of NetSuite CRM to enter Virtual Contact Center via NetSuite website. The user presents the authentication information only once per session.


The reasons for revising NetSuite are as follows:

- iframe is not supported in the new release—The 8x8 Virtual Contact Center appears on a separate browser window.
- Single Sign-On is the only option for new customers. The existing customers cannot revert to non-SSO once they choose SSO.


You can associate only one Configuration Manager tenant per Virtual Contact Center bundle. For workaround, contact 8x8, Inc. professional services.


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