Summary of Features and Enhancements

The 8.1 release offers features and enhancements that impact all users of Virtual Contact Center including administrators, supervisors and agents. Some features are available to agents and supervisors by default, while others need to be enabled by administrators to benefit from the functionality. Some features are included in various 8x8 packages while others are optionally added.

Please contact your Account Executive  at [email protected] with any questions on the product packaging or purchase options.

The following table lists the features and enhancements of the 8.1 release and their availability to users.

New Features/Enhancements 

Requires Administrator set up

Feature available to Administrator

Feature impacts Agents

Feature impacts Supervisors

Multi Chat


Embedded Chat



Direct Agent Routing (DAR)



Script Decoupling



NetSuite SSO Integration    
Salesforce SSO Integration    
Local CRM Enhancements    



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