Mapping NetSuite Users with Virtual Contact Center Agent Accounts

For a NetSuite users to log in to Virtual Contact Center, you must create an agent account in Configuration Manager. You must then link the agent account to the NetSuite user account with the same email address .

Note: If an agent changes email ID using the Agent Console, the Virtual Contact Center login fails.

To Connect the NetSuite user to Virtual Contact Center:

  1. In Configuration Manager site, navigate to the Agents tab to create a new agent for the NetSuite User, or use an existing agent account.
  2. In General tab, enter the agent’s information.

    Make sure the agent's email address matches the employee’s email address in NetSuite.

  3. Click Save.

See Also


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