Creating Virtual Contact Center Portlet

As a NetSuite user, you must add a portlet to initiate a login session with Virtual Contact Center.

Log in to Netsuite account and follow the instructions below to create a Virtual Contact Center portlet:

  1. Navigate to Home > Dashboard.
  2. On the Dashboard page click Personalize Dashboard link or , find Settings , then click Personalize Dashboard.

  3. Click Custom Portlet in the list of available portlets in the left tree.

    An empty portlet is being created.

  4. In the new portlet, click on the top right corner.
  5. Select Setup.
  6. Select VCC Integration from the list.

  7. Click Save.

    The 8x8 Virtual Contact Center portlet is now displayed on the dashboard. Drag and drop it to the desired location on the dashboard.

    To launch Virtual Contact Center, click the link inside the portlet.

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