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Enhanced System Access Authentication

Virtual Contact Center allows users to connect to the tenant from anywhere in the world. In this release, wWe offer the ability to limit the access to a white list of IP addresses. A white list identifies secure IP addresses from which agents, supervisors, and administrators can connect to the Virtual Contact Center network. Any login attempt outside of the white list is denied access and triggers a notification to the administrator about the unauthorized access attempt.

Features

Limitations

In this release, we only support IP version 4.0 (IPv4).

To Create Authorized IP Addresses

The Configuration Manager allows the administrator to create, edit, and delete white list entries using the Security page.

To add an entry:

  1. Log in to Configuration Manager as an administrator.
  2. Navigate to Security and go to the IP Address Restriction tab.
  3. Click or Add Allowed IP Range.

Note: This feature only works with public IP addresses. If no IP address is selected, all IP addresses are allowed to access the tenant.

  1. Enter Start IP and End IP address and type a Description.

  2. Select This IP address is enabled to enable an individual IP address or a range of addresses.
    This feature is helpful if you you need to grant access to an agent in a remote location or a temporary consultant.
  3. Click Save.
    If the agent tries to log in with a different IP address, a message appears showing that the access is denied.
  4. Click or to edit and delete the IP addresses.

How to Access the Virtual Contact Center If Locked Out

Contact the support team at 8x8, Inc. to help you regain access to your Virtual Contact Center.

 


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