Authorizing IP Access Via Email
In this release, w
We offer the Configuration Manager administrator the ability to add/authorize an agent's IP address to Virtual Contact Center via email authorization. This feature enables agents using a new and unidentified IP address to connect to their tenant. The administrator controls the ability to send or block this email notification.
Note: The authorization is supported for Configuration Manager, Agent Console, and Wallboard access tokens.
- Automatic email—administrator receives an automatic email when an agent is denied access.
- Quick access—agent gains access as soon as administrator clicks a URL in the email.
- Prevent email spam—only one notification email is sent to the administrator per hour irrespective of the number of attempted logins.
- Improved security —the authorization URL expires in 24 hours whether the administrator has authorized the address or not.
- Description—a description added for the IP address allows administrator to keep a reminder for future references.
How the process works
- The agent tries to access Virtual Contact Center from an unauthorized IP address, but the access is denied.
- An email notification is sent to the administrator containing information such as agent's user name, IP address, and the date of attempted access. The email also contains a URL.
Note: Administrator must enable Send access control e-mail to receive emails.
- Administrator clicks the URL link in the email to authorize the IP address.
- Administrator receives a confirmation that the IP address is authorized successfully.
Note: For security reasons, the URL expires after 24 hours. If the administrator uses the URL the second time or after the expiry, a message indicates the token has expired.
- The agent can now log in using the IP address.
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