Configuring 8x8 Virtual Contact Center for Single Sign-On Integration with Zendesk

Virtual Contact Center supports open Computer Telephony Integration (CTI) with Single Sign-On access from the native Zendesk environment. Zendesk users can launch 8x8 Virtual Contact Center app with just a click and reap the benefits of the integration.

 

Configuring Single Sign-On Integration

Setting up Zendesk for Single Sign-On integration with 8x8 Virtual Contact Center requires you to:

Disable Automatic Login

When you log into Zendesk, the app launches automatically by default. If you wish to launch it manually, you can disable the automatic login setting in the Agent Profile.

To configure agent's automatic login:

  1. Log in to Agent Console.
  2. Select Profile from menu in the Control Panel.
  3. In the External Setup, clear the Auto Login for Single Sign On check box.
  4. Click Save.
    Disabling the auto-login requires you to initiate the app manually. Click the link to log in to Virtual Contact Center.

No External User ID and Password Authentication

The Single Sign-On access eliminates the need to store Zendesk log in credentials in Virtual Contact Center. The Authentication tab is disabled in Agent Console Profile page.

 


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