Enhanced NetSuite Integration

Single Sign-on (SSO) allows a user of NetSuite CRM to enter Virtual Contact Center via NetSuite website. The user presents the authentication information only once per session.

Benefits

The reasons for revising NetSuite are as follows:

Note:
- iframe is not supported in the new release—The 8x8 Virtual Contact Center appears on a separate browser window.
- Single Sign-On is the only option for new customers. The existing customers cannot revert to non-SSO once they choose SSO.

Limitations

You can associate only one Configuration Manager tenant per Virtual Contact Center bundle. For workaround, contact 8x8, Inc. professional services.

 

See Also

 


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