Enabling Screen Pop in Configuration Manager

Screen Pop refers to the process that allows agents to access and preview customer records before accepting a call and reduce time in identifying the customer. To enable automatic screen pop for interactions, you must configure Screen Pop settings in Configuration Manager.

To enable Screen Pop:

  1. In Configuration Manager, navigate to Integration > Screen Pop tab from the Navigation menu.

  2. Select Enable Screen Pop.
  3. Select NetSuite.
    By default, the Integration Type is SSO.
  1. Click Save.

See Also


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