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Configuring 8x8 Virtual Contact Center for Single Sign-On Integration with Salesforce

Virtual Contact Center now supports Open CTI Integration with support for Single Sign-On access from the native Salesforce environment. Salesforce users can launch 8x8 Virtual Contact Center app with just a click and reap the benefits of the integration.


Configuring Single Sign-On Integration

Setting up Salesforce for Single Sign-On integration with 8x8 Virtual Contact Center requires you to:

Screen Pop Behavior in Service Console Mode Vs Non-Console Mode

In Service Console mode, the screen pop occurs in separate tabs within the dashboard. You can manage your interactions better in tabbed mode.

In Non-Console mode, the screen pop occurs in a separate browser session. Each new screen pop shows either on a new browser session or refreshes the same browser window.

 


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