In the new 8.1 release, IVR Script is independent of the channel. A new tab, Scripts, is part of the Configuration Manager interface. The administrators can now create and modify scripts independent of the channels and associate them with channels as necessary.
Scripts can be of type Phone, Email and Chat. You can create a script of any media by clicking the corresponding link in the scripts main page.
To design a script for a phone channel:
Create a unique script name. This field is mandatory and cannot be empty.
Select a Category.
A drop-down menu displays the list of categories. The category can be empty or the user could be allowed to create one on the fly.
Note: Copy script is only associated with the content of the script and does not affect the properties of the new script.
Click MainIVR. The [add] link appears.
To design Email and Chat scripts, select Email or Chat and then follow steps 3 to 12.
For detailed overview of IVR scripts, refer to Interactive Voice Response.
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