The chat functionality in Virtual Contact Center is now enhanced with better chat workflow and design. With the new chat design, you can design a custom chat to match your corporate requirements and create a custom chat script to control the chat flow.
A chat workflow can be represented as follows:
A chat invitation pops proactively inviting the visitor to chat.
The visitor clicks a chat button on the website to initiate a chat.
The following figure shows the chat script diagram:
8x8 Embedded Chat offers chat visual block elements used on your website for a chat interaction:
The chat design offers default styles for these chat elements. You can change labels, select colors and company logo as desired. To further customize the chat elements to fit your corporate style, you can point to a custom CSS stylesheet in the embedded chat code snippet.
For more details, refer to Embedded Chat API documentation.
Configuring Embedded Chat Design involves:
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