Creating 8x8 VCC Portlet in NetSuite

To create the 8x8 VCC portlet in NetSuite:

  1. On the Setup menu, click Integration > SuiteSignOn > New.
  2. Enter a name such as VCC SSO.
  3. Enter _vcc_integration for ID.
  4. Enter a password.
  5. Enter the URL for your cluster. For example, for dev7, the URL can be
  6. For Display Type select Portlet.
  7. For Display Context select VCC Integration.

  8. Go to User Identification tab, select the following check boxes:
  1. Click Save.
  2. Navigate to Home > Dashboard.
  3. On the dashboard, find Settings portlet, then click Personalize Dashboard.

  4. Click Custom Portlet in the Add Content window. A new portlet appears.

  5. In the new portlet, click on the top right corner
  6. Select Setup.
  7. Select VCC Integration from the list.

  8. Click Save.

    The 8x8 VCC portlet is now displayed on the dashboard. Drag and drop it to the desired location on the dashboard.

To launch the VCC from within the NetSuite, you need to click the link inside the 8x8 VCC portlet. But first, proceed to the next section to configure the SSO integration on CM site.


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