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Designing a Chat Invitation

A chat invitation serves to proactively invite website visitors to a chat. You can program the chat invitation to present to the visitors after they have spent some time on the website. 8x8 Chat Design offers a default chat invitation for use. To create a custom chat invitation, you can build a new invitation from scratch or copy a default invitation and make desired changes.

To create a custom chat invitation:

  1. Log in to Configuration Manager.
  2. Navigate to Chat Design.
  3. Select Invitation tab.
  4. Click or Add New Invitation link.

  1. Enter Name and Description for the new chat invitation.
  2. Add or change the user interface elements of the invitation by selecting the desired details.

  1. When you are satisfied with look and feel of the invitation form, click Save.

 


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