Enhanced Voicemail Email Notification

The voicemail email notification now provides the transaction ID, allowing you to track the queued voicemails better. An email notification for a voicemail is generated as a result of:

• Voicemail Queue Notification: When a caller leaves a voicemail via a voicemail queue, an email notification is sent to the email address configured for the voicemail queue.
• IVR Settings for Voicemail: A voicemail being sent to an agent from the voicemail queue. The agent requests an email to be sent to the agent.
• Transferring to Agent Voicemail: A voicemail being sent to an agent after the caller calls and leaves a voicemail in the agent’s voice box.

Additionally, you can retrieve the following information from a voicemail notification sent by email:

• Tenant name
• Cluster ID
• Phone queue ID
• Voicemail queue ID
• Calling name
• Interaction GUID of the inbound phone queue
• Transaction ID of the inbound phone interaction
• Voicemail begin offset
• Filename
• Agent name
• Voicemail retrieval delay

  

To configure voicemail notification, go to Queues/Skills > Voicemail Queue > Notification and select the Enabled checkbox. You can enter more than one email address for the notification. See Configure Voicemail Notification for more information.

Send us your feedback

Copyright © 2018 8x8, Inc. All Rights Reserved

Open topic with navigation