Troubleshooting: 8x8 Contact Center for SugarCRM
Check out the following troubleshooting that has helped our customers:
Activity in 8x8 Contact Center does not trigger anything in SugarCRM
- Make sure that you are connected the SugarCRM integration: Settings > Integrations > Sugar > connect.
- Set the Auto Call Log flag. Enable this option to automatically generate a call, chat, and voicemail log.
- Make sure that a pop-up blocker is not preventing opening of new tabs in SugarCRM.
My screen pop fails in the SugarCRM integration with 8x8 Contact Center
A screen pop failure is commonly attributed to browser caching issues, blocked pop-ups, and blocked websites.

- Open
in the top-right corner of your Chrome browser window.
- Select Settings from the menu.
- Click Show Advanced Settings at the bottom of the page.
- Under Privacy, click Clear browsing data.
- Select the following check boxes from the list:
- Cookies and other site and plugin data.
- Cached images and files.
- Click Clear Browsing Data.

- Click
to open the menu in the top-right corner of your Chrome browser window.
- Go to Settings.
- Click Show Advanced Settings at the bottom of the page.
- Under Privacy, select Content settings.
- Under Plug-ins, click Manage exceptions.
- Enter the 8x8 Contact Center domain address.
- Select Allow from the drop-down list.
- Click Done.