Troubleshooting: 8x8 integration for Freshdesk
Check out the following troubleshooting items for 8x8 integration with Freshdesk:
Activity in 8x8 Work and 8x8 Contact Center does not trigger screen pop or call logs in Freshdesk.
- Under Settings
> Integrations > Freshdesk > connect in the integration, make sure that you are connected to integration with Freshdesk.
- Under Settings
> Integrations > Freshdesk in the integration, enable the Auto Call Log option to automatically generate a call, chat, and voicemail log. A call log includes information about the time a call was initiated, terminated, duration and more. A chat log includes the chat transcript as well.
- Make sure that a pop-up blocker is not preventing new tabs from opening from Freshdesk.
My screen pop fails in CRM integration with 8x8 Work and 8x8 Contact Center.
A screen pop failure is commonly attributed to browser caching issues, blocked pop-ups, and blocked websites.
![Closed](../../Skins/Default/Stylesheets/Images/transparent.gif)
- Click the More
icon in the top-right corner of your Chrome browser window.
- Select Settings from the menu.
- Click Advanced at the bottom of the page.
- Under Privacy and security, select Clear browsing data.
- Select the following check boxes from the list:
- Cookies and other site data.
- Cached images and files.
- Click Clear data.
![Closed](../../Skins/Default/Stylesheets/Images/transparent.gif)
- Click the More
icon in the top-right corner of your Chrome browser window.
- Select Settings from the menu.
- Click Advanced at the bottom of the page.
- Under Privacy and security, select Site settings.
- Under Unsandboxed plugin access, click Add next to the Allow section.
- Enter <cloud8.8x8.com>, and confirm.