Install the 8x8 integration for Copper

For your organization to take advantage of the 8x8 integration with Copper, the agents can use the app after the admin has installed it.

  1. Open your Copper account homepage.
  2. From the left navigation bar, go to Settings > Integrations > Integrations.
  3. Scroll to the bottom of the screen and click on the Create an embedded app option. The Add Embedded App window displays.
  4. Enter 8x8 in the Name field.
  5. Enter this URL in the URL field:
    https://cloud8.8x8.com/mapanelweb/public/launcher/copper.html?integration=I3&instanceUrl=https://api.prosperworks.com&env=copper
  6. In the Locations section, select the Left Navigation check box.
  7. In the Icon section, select the phone icon and close the Add Embedded App window.
  8. Click Save. The Copper homepage displays Apps in the left-navigation bar.
  9. Click Apps to display the 8x8 icon.