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Overview: Virtual Office for Zendesk

8x8 Virtual Office for Zendesk brings phone communication through a dialer to your Zendesk environment. The integration launches conveniently from your Zendesk dashboard, allowing you to combine the benefits of Zendesk with the capabilities of Virtual Office, and interact with your customers via phone without having to switch to another app.

Upon receiving an inbound call, the integration tracks if the caller is an existing user by searching Zendesk contacts, and pops the matching record for you to preview and prepare for the call. This way, you gain full insight into communications with any returning customers. You can be better informed and prepared to answer customer calls by previewing relevant customer record details before accepting a call.

Audience

This guide is intended for Zendesk agents who use Virtual Office to interact with customers.

Features

Using Virtual Office for Zendesk, you can:

Browser Requirements

We recommend using Google Chrome to ensure a smooth experience.

Supported CRM Objects

Virtual Office for Zendesk supports the Users object in Zendesk.

 

Product version 3.1

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