Your ServiceNow administrator must install the Virtual Office for ServiceNow Communication Panel before you can use it. If Single Sign-On is configured for your account, then the integration app launches automatically, eliminating the need for additional authentication.
Once your administrator has installed the integration, you can log in at any time.
To log in to Virtual Office for ServiceNow:
The ServiceNow dashboard and the Virtual Office control panel display.
Note: If the Virtual Office control panel does not automatically display or if at any time during your session you inadvertently close it, click the Phone icon at the top of your ServiceNow dashboard to bring it back.
Note: The control panel floats on your interface, allowing you to move it.
The Virtual Office for ServiceNow interface has the following display and navigation menu:
Under the VO tab, you can access:
Note: From here, you can also access incidents created for each of your calls in ServiceNow.
Note: When you begin using the integration, you can assign users to active calls with unknown numbers, or with numbers that have multiple user matches. Click the Search tab and access the call information display and assign correct user information.
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