Try the following troubleshooting procedures to resolve the most common integration issues:
If your Virtual Office extension is using softphone, you must log in to one of the following soft clients:
For Unknown or multi-match calls, automatic screen pop does not occur. For unknown calls, a new case creation pops up by default. For multi-match calls, the first record is selected by default. Use the Assign page to open the appropriate record.
Before you begin using the 8x8 Virtual Office integration app, we recommend defining the browser settings in Chrome to allow pop-ups and white list the 8x8 cloud domain URL.
In Salesforce, a case page layout which controls the case view, disables the left sidebar by default. This in turn impacts the Virtual Office app. To fix the issue, you must edit the case page layout as follows.
Follow us on
Open topic with navigation