Check out the following questions, frequently asked by our customers, and our responses for them.
Screen pop failure is commonly attributed to browser caching issues, blocked pop-ups, and blocked websites. Try the following fixes:
Check with your IT administrator to see if your company has blocked the URL domain for the 8x8 cluster. Your company's IT may have configured the router or changed the registry to block some websites. If so, you must allow or add the 8x8 URL domain
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