Customize your Virtual Office app integration

You are able to customize the Virtual Office for Salesforce for added features and capabilities. Contact 8x8 Support to learn more.

These are some examples of the available customization options:

  • All objects in Salesforce can be supported via customization such as: Account, Company, Contact, Lead, Opportunity, and custom objects.
  • You can customize the call log data, the fields to map to, and the desired objects including the custom objects.
  • Screen pops appear for entity, record, or object pop. They can be configured to be triggered when an interaction is offered or connected.
  • Call Logs can be configured to be triggered when a call is answered or ended.
  • The call outcome choices can be customized.
  • Additional pick-list fields, date fields, and free form fields can be added to the call wrap-up data.