Troubleshooting 8x8 Work for HubSpot

Check out the following troubleshooting items:

Inbound calls go straight to voicemail and/or cannot make outbound calls

Make sure you are logged in to the 8x8 Work desktop or mobile apps, or have a working desk phone.

Your web browser's cache is possibly corrupted with invalid information.

In Google Chrome:

  1. Click from the top-right corner of your Chrome browser window.
  2. Select Settings from the menu.
  3. Click on Privacy and security from the side navigation menu.
  4. Click Delete browsing data.
  5. Select the check boxes for:
    1. Cookies and other site data
    2. Cached images and files
  1. Click Delete data.

Screen pop does not work

  1. In the integration app, go to Settings > Integrations > HubSpot.
  2. Ensure HubSpot is connected.
  3. If disconnected, click Connect.

Your web browser's cache is possibly corrupted with invalid information.

In Google Chrome:

  1. Click from the top-right corner of your Chrome browser window.
  2. Select Settings from the menu.
  3. Click on Privacy and security from the side navigation menu.
  4. Click Delete browsing data.
  5. Select the check boxes for:
    1. Cookies and other site data
    2. Cached images and files
  1. Click Delete data.
  1. Go to your browser settings.
  2. Click on Privacy and Security from the side navigation menu.
  3. Click on Site settings.
  4. Click on Pop-ups and redirects.
  5. Click Add and enter <https://cloud8.8x8.com> to the list of allowed sites. Chrome automatically saves these settings.

    6. Note: This may not be required if your default settings has allowed all pop-ups and redirects to be displayed.

  6. Ensure that a pop-up blocker is not preventing new tabs from opening from HubSpot.
  1. Go to your browser settings.
  2. Click on Privacy and Security from the side navigation menu.
  3. Click on Site settings.
  4. Click on Third party cookies.
  5. Click Add and enter <https://cloud8.8x8.com> to the list of allowed sites. Chrome automatically saves these settings.

Note: This may not be required if your default settings allow all third party cookies.

Search doesn't return any results

  1. In the integration app, go to Settings > Integrations > HubSpot.
  2. Ensure HubSpot is connected.
  3. If disconnected, click Connect.