Troubleshooting Virtual Office for HubSpot

Check out the following troubleshooting items:

Inbound calls go straight to voicemail and/or cannot make outbound calls.

Make sure you are logged in to the Virtual Office desktop or mobile apps, or have a working desk phone.

Activity in Virtual Office does not trigger anything in HubSpot.

  • Make sure that you are connected to integration with HubSpot under Settings > Integrations > HubSpot > connect in the integration.
  • Set the appropriate flags as required:
    • Auto Call Log: Enable this option to automatically generate a call/chat log. A call log includes information about the time a call was initiated, terminated, duration and more. A chat log includes the chat transcript as well.
    • Call Log Pop: Enable this option to view the call log pop in a browser tab once the interaction is terminated.
    • Auto Single Match Record Pop: Enable this option to pop the record details in a browser tab so the agent can preview and prepare for the call.
  • Make sure that a pop-up blocker is not preventing new tabs from opening from HubSpot.

My screen pop fails while integrated with Virtual Office.

A screen pop failure is commonly attributed to browser caching issues, blocked pop-ups, and blocked websites.

  1. Click the Menu icon in the top-right corner of your Chrome browser window.
  2. Select Settings from the menu.
  3. Click Advanced at the bottom of the page.
  4. Under Privacy and security, select Clear browsing data.
  5. Select the following check boxes from the list:
    • Cookies and other site data.
    • Cached images and files.
  6. Click Clear data.
  1. Click the Menu icon in the top-right corner of your Chrome browser window.
  2. Select Settings from the menu.
  3. Click Advanced at the bottom of the page.
  4. Under Privacy and security, select Site settings.
  5. Under Unsandboxed plugin access, click Add next to the Allow section.
  6. Enter <cloud8.8x8.com>, and confirm.