Troubleshooting 8x8 Work for HubSpot
Check out the following troubleshooting items:
Inbound calls go straight to voicemail and/or cannot make outbound calls
Make sure you are logged in to the 8x8 Work desktop or mobile apps, or have a working desk phone.
Activity in 8x8 Work does not trigger anything in HubSpot
- Make sure that you are connected to integration with HubSpot under Settings > Integrations > HubSpot > connect in the integration.
- Set the appropriate flags as required:
- Auto Call Log: Enable this option to automatically generate a call/chat log. A call log includes information about the time a call was initiated, terminated, duration and more. A chat log includes the chat transcript as well.
- Call Log Pop: Enable this option to view the call log pop in a browser tab once the interaction is terminated.
- Auto Single Match Record Pop: Enable this option to pop the record details in a browser tab so the agent can preview and prepare for the call.
- Make sure that a pop-up blocker is not preventing new tabs from opening from HubSpot.
My screen pop fails while integrated with 8x8 Work
A screen pop failure is commonly attributed to browser caching issues, blocked pop-ups, and blocked websites.

- Click the Menu icon in the top-right corner of your Chrome browser window.
- Select Settings from the menu.
- Click Advanced at the bottom of the page.
- Under Privacy and security, select Clear browsing data.
- Select the following check boxes from the list:
- Cookies and other site data.
- Cached images and files.
- Click Clear data.

- Click the Menu icon in the top-right corner of your Chrome browser window.
- Select Settings from the menu.
- Click Advanced at the bottom of the page.
- Under Privacy and security, select Site settings.
- Under Unsandboxed plugin access, click Add next to the Allow section.
- Enter <cloud8.8x8.com>, and confirm.