Overview: 8x8 Work for Bullhorn
8x8 Work for Bullhorn brings phone communication through a dialer to your Bullhorn environment. The application launches conveniently from your Bullhorn dashboard, allowing you to combine the benefits of Bullhorn with the capabilities of 8x8 Work, and interact with your customers via phone without having to switch to another app.
Upon receiving an inbound call, the app tracks if the caller is an existing contact by searching your Bullhorn contacts, and pops the matching record for you to preview and prepare for the call. This way, you gain full insight into communications with any returning caller. You can be better informed and prepared to answer calls by previewing relevant caller record details before accepting a call.
Features
Using 8x8 Work for Bullhorn, you can:
- Manage phone calls from a convenient integrated app on the Bullhorn console.
- Be ready for any call by previewing matching contact record details before accepting a call.
- Record live conversations on demand for accurate data monitoring of your agent or contact interactions, and access call recordings from 8x8 Work for Desktop.
- Improve the calling experience for all parties with advanced call handling capabilities, such as call transfer and multiple-party calling.
- Reduce the time the other party on a call waits while you look up record details.
- Access contacts from the 8x8 Work contact directory for quick search and calling.
Limitations
- Users must utilize the known workaround of the user manually editing the comments section of the call log by typing anything before saving it. The comments will carry over to the Schedule Next Action description field with that workaround.
- After a call ends, the system displays the Add Note panel containing a call log with information about the customer in a single-line format. Once the note is saved, the call log information is displayed on separate lines to enhance readability.
Requirements
- Login access to an 8x8 Work extension
- Login access to a Bullhorn account
