Set up fax

Internet Fax with the 8x8 Virtual Office desktop app allows you to send and receive faxes from the convenience of Virtual Office. You can customize your fax number, as well as set up email notifications for faxes.

As an X Series or Virtual Office Editions user

If your organization is an X Series or Virtual Office Editions customer, you can access your settings under the Settings tab.

To configure your fax settings:

  1. Go to Settings > Account settings to open your account settings in a browser page.
  2. Under Fax notification settings, open the drop-down to:
    • Enter your email address to receive fax notifications.
    • Enable or disable email notifications when you receive a fax, and select the content of the email:
      • No email notification.
      • Only an attachment containing the fax.
      • A link to a web page where you can access your faxes, and an attachment containing the fax.
      • Only a link to a web page where you can access your faxes.
    • Enable or disable confirmation emails when you send a fax, and select the content of the email:
      • No email notification.
      • Only an attachment containing the fax.
      • A link to a web page where you can access your faxes, and an attachment containing the fax.
      • Only a link to a web page where you can access your faxes.

As a Virtual Office Classic user

If your organization is a Virtual Office Classic customer, you can access some of your older settings under Account settings in the Settings tab.

To configure your fax settings:

  1. Go to Settings > Account settings to open your account settings.
  2. Under the Internet Fax section of the My Services tab, you can:
    • Select from your available fax numbers, or choose to disable Internet fax.
    • Enable or disable email notifications when you receive a fax, and select the content of the email:
      • A link to a web page where you can access your faxes, and an attachment containing the fax.
      • Only an attachment containing the fax.
      • Only a link to a web page where you can access your faxes.
      • Only a written notification that the fax was received.
      • No email notification.
    • Enable or disable confirmation emails when you send a fax, and select the content of the email:
      • A link to a web page where you can access your faxes, and an attachment containing the fax.
      • Only an attachment containing the fax.
      • Only a link to a web page where you can access your faxes.
      • Only a written notification that the fax was sent.
      • No email notification.
    • Enter the email address(es) to receive email notifications and confirmations.