For details on Internet Fax with the 8x8 Virtual Office desktop app, refer to our following FAQ items.
You can enable pop-up notifications for Virtual Office faxes under the Fax section of Settings > Notifications:
|Allow desktop notifications||
Notifications for all communications in Virtual Office, except those that are overwritten by your operating system settings.
Notes: As a Windows 10 or Mac user, you can further configure your Virtual Office notifications from your computer's system preferences:
|Incoming call alerts||Incoming call notifications on your computer when you route incoming calls through your desk phone. If this setting is disabled, you continue to see incoming call information on your desk phone, but not on your computer screen.
Note: This setting can only be toggled and only takes effect when you have chosen to route incoming calls through your desk phone.
|Missed call notification||Visual notifications for incoming calls that timed out and went to voicemail, or were hung up before being answered.|
|Missed call sound alert||Sound notifications for incoming calls that timed out and went to voicemail, or were hung up before being answered.|
|Voicemail notification||Visual notifications for voicemails you receive.|
|Voicemail sound alert||Sound notifications for voicemails you receive.|
|Chat notification||Visual notifications for IM messages you receive from Virtual Office contacts.|
|Chat sound alert||Sound notifications for IM messages you receive from Virtual Office contacts.|
|SMS notification||Visual notifications for SMS messages you receive from external contacts.|
|SMS sound alert||Sound notifications for SMS messages you receive from external contacts.|
|Fax notification||Visual notifications for faxes you receive.|
|Fax sound alert||Sound notifications for faxes you receive.|
You can configure your settings to notify you via email whenever you receive or successfully send a fax; notifications are sent to the email address associated with your user profile. Depending on whether you are an X Series, Virtual Office Editions, or Virtual Office Classic user, the settings available to you are different.
To set up fax notifications as an X Series or Virtual Office Editions user:
To set up fax notifications as a Virtual Office Classic user:
To save changes to the cover page, and go back to creating the fax, click Save.
Note: If you want a more heavily customized cover sheet for your faxes, you can instead detach the cover sheet of the fax you are about to send from Virtual Office, and create an external cover sheet from your preferred word processing application. In the desired application, create a document to serve as your fax cover sheet, customize as needed, and save. You can then attach this document in front of the main content of your fax to have it serve as a cover page.
Once you receive a fax, the Virtual Office desktop app keeps it available for review for 120 days. After the fax expires, Virtual Office still displays a record of when the fax was received, who sent it, and how many pages you received. If you want to keep the fax past its deletion date, you can download or print the fax before it is deleted.
To download or print a fax:
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