For details on the contact directory in the 8x8 Virtual Office desktop app, refer to our following FAQ items.
If you get a new title in your company or move to a different department, you would want to change your details that show up in the Virtual Office company directory. However, you cannot change the name or details of yourself or another Virtual Office user. Only the phone system administrator can change company contact details; if you need to update your contact details, please contact your phone system administrator.
To copy and paste a Virtual Office contact's information, click and drag to highlight the desired information in the contact details page, and copy using your operating system's standard key combination.
Let's say you only communicate with colleagues in your department or location, or that you want to group all company contacts by their department or location, rather than alphabetically by name. You can change the sort order for your company contacts directly from Contacts > Company.
To sort company contacts:
When you create a personal contact in the Virtual Office desktop app, it is stored in the 8x8 cloud, but remains visible only to you under Contacts > My Contacts.
Let's say you commonly call an organization such as a large office or pharmacy, you are familiar with that organization's IVR menu: "For sales, press 1. For billing inquiries, press 2. To return to the main menu, press *..." You can save time and avoid long menus by creating a contact for repeated use, or by adding your choices while dialing a number in the Virtual Office desktop app.
To add IVR menu choices to a contact:
To add IVR menu choices while dialing:
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