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View Recording Storage and Usage

To view your recording storage capacity, you must first switch to the classic interface of the 8x8 Virtual Office desktop app. You can only access settings in the classic interface as a Virtual Office Classic user.

Note: Starting with version 6.0 of the Virtual Office desktop app, Classic Mode is no longer supported.

Note: As a user of version 5.9 or older of the Virtual Office desktop app, you can only access Classic Mode if your organization is a Virtual Office Classic customer. If your organization has requested to disable Classic Mode access (or is an X Series or Virtual Office Editions customer), Classic Mode is not available.

To view your recording storage as a Virtual Office Classic user:

  1. While using the new interface, go to More > Settings.
  2. Enable Virtual Office Classic.
  3. Accept the prompt to restart the app. You may also need to accept the terms and conditions for classic mode. When the app reopens, the classic interface is enabled.
  4. To access settings, click the Settings icon in the bottom toolbar.
  1. Under the Media Usage tab, you can view your storage usage for all recordings, and the storage space remaining.

 


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