Set up notifications

By default, notifications for incoming chats, faxes, voicemails, and missed calls are enabled in the 8x8 Virtual Office desktop app. You can enable, disable, and fine-tune your notification preferences as needed.

Note: Based on your subscription, if you do not have access to some features (such as SMS or fax), notification settings for that feature do not show up for your Virtual Office extension.

To set up notifications:

  1. In the Settings tab, go to Notifications.
  2. You can enable or disable:
    SettingNotifications Affected
    Allow desktop notifications Notifications for all communications in Virtual Office, except those that are overwritten by your operating system settings.

    Notes: As a Windows 10 or Mac user, you can further configure your Virtual Office notifications from your computer's system preferences:
    -If you do not hear sound for Virtual Office notifications on your computer, you must enable an additional setting to hear notification audio.
    -If you want to change the length of time for which Virtual Office notifications appear on your screen, you can customize the notification display duration.
    -If you want to prevent Virtual Office notifications from appearing on the lock screen of your computer, you can disable lock screen notifications for the app.

    Calls
    Launch external popup for incoming callsEnable or disable the pop-up notification in the corner of your screen when you have an incoming call. Regardless of whether the pop-up notification is enabled, an in-app banner notification notifies you of incoming calls as well.

    Note: If this setting is disabled, when an incoming call rings, the app does not pop up if it is hidden or minimized; instead, the app icon in the toolbar flashes.

    Missed call notificationVisual notifications for incoming calls that timed out and went to voicemail, or were hung up before being answered.
    Missed call sound alertSound notifications for incoming calls that timed out and went to voicemail, or were hung up before being answered.
    Voicemail notificationVisual notifications for voicemails you receive.
    Voicemail sound alertSound notifications for voicemails you receive.
    Messages
    Chat notificationVisual notifications for IM messages you receive from Virtual Office contacts.
    Chat sound alertSound notifications for IM messages you receive from Virtual Office contacts.
    SMS
    SMS notificationVisual notifications for SMS messages you receive from external contacts.
    SMS sound alertSound notifications for SMS messages you receive from external contacts.
    Fax
    Fax notificationVisual notifications for faxes you receive.
    Fax sound alertSound notifications for faxes you receive.