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Use and Manage Keyboard Shortcuts

To streamline your calling experience, you have the ability to place and receive calls via keyboard shortcuts optimized for Windows and Mac. For a full list of Virtual Office keyboard shortcuts available for your computer, simply open the Calls drop-down in the top menu of the 8x8 Virtual Office desktop app. Using keyboard shortcuts, you can quickly call a phone number copied to your clipboard, manage incoming and active calls, and more!

You have access to:

Note: At this time, when you use a local keyboard shortcut rather than a global shortcut, you must have the Virtual Office desktop app open and selected as you enter the shortcut.

Default Shortcut Shortcut Type Purpose

Make a call

  • Windows: Ctrl+Shift+8
  • Mac: Ctrl+Cmd+8

Global

Place a call to a phone number that is currently copied to your clipboard. If you have not copied a number, use this shortcut to open the dial pad to place a call.

Hold and answer

  • Windows: Ctrl+Shift+R
  • Mac: Ctrl+Cmd+R

Local

Place the current call on hold, and answer an incoming call.

End and answer

  • Windows: Alt+Ctrl+Shift+R
  • Mac: Ctrl+Shift+Cmd+R

Local

End the current call, and answer an incoming call.

Accept incoming call

  • Windows: Ctrl+Shift+A
  • Mac: Ctrl+Cmd+A

Global

Answer an incoming call.

Decline incoming call

  • Windows: Ctrl+Shift+X
  • Mac: Ctrl+Cmd+X

Global

Decline an incoming call.

Hangup

  • Windows: Ctrl+H
  • Mac: Ctrl+Cmd+H

Global

End the current call.

Monitor

  • Windows: Ctrl+Shift+M
  • Mac: Ctrl+Cmd+M

Local

(Only available on extensions set up for Barge-Monitor-Whisper) Monitor the current call of the selected contact.

Note: In order to use the shortcuts for monitor and direct barge, you must have the desired person's contact details in the Virtual Office desktop app open and selected as you enter a shortcut.

Barge

  • Windows: Ctrl+Shift+B
  • Mac: Ctrl+Cmd+B

Local

(Only available on extensions set up for Barge-Monitor-Whisper) Barge in on the current call of the selected contact without monitoring.

Note: In order to use the shortcuts for monitor and direct barge, you must have the desired person's contact details in the Virtual Office desktop app open and selected as you enter a shortcut.

Mute/unmute

  • Windows: Ctrl+/
  • Mac: Cmd+/

Local

Mute or unmute the current call.

Open keypad

  • Windows: Ctrl+K
  • Mac: Cmd+K

Local

Open your keypad.

Important: If some of the keyboard shortcuts available for the Virtual Office desktop app overlap with shortcuts used for other applications on your computer, entering a shortcut intended for Virtual Office may bring up a different application instead.
For details, see our FAQ on keyboard shortcut conflicts.

In addition, If you are an office manager or supervisor whose extension is set up to use the Barge-Monitor-Whisper feature, you can take advantage of new shortcuts to monitor calls and to barge directly in on calls. To use whisper or to barge in on a call you are already monitoring, you continue to dial the existing combinations from within a monitored call.

Note: In order to use the shortcuts for monitor and direct barge, you must have the desired person's contact details in the Virtual Office desktop app open and selected as you enter a shortcut.

Manage Global Shortcuts

When you open the Settings tab and go to Keyboard shortcuts, you see a list of some of the keyboard shortcuts available to you. These are your global shortcuts, which function regardless of whether the Virtual Office desktop app is open and selected.

At any time, you can edit or delete a key combination in the list, or reset to the default key combinations for all related features. When you update or delete a key combination in your shortcut list, the corresponding shortcut listed under the Calls drop-down of the top menu is immediately updated.

To edit a keyboard shortcut:

  1. In your list of keyboard shortcuts, hover over the desired shortcut, and click the Edit icon that pops up to highlight the existing key combination.
  2. With the existing combination highlighted, enter the desired combination (such as pressing Ctrl+Shift+Q simultaneously on Windows, or Ctrl+Cmd+Q on Mac). The combination is detected and entered as the new keyboard shortcut for the selected feature.

To remove a keyboard shortcut:

  1. In your list of keyboard shortcuts, hover over the desired shortcut, and click the Delete icon that pops up to highlight the existing key combination.
  2. At the prompt, confirm to delete the key combination associated with the selected feature. The shortcut is replaced with a Click to set option, enabling you to set a new shortcut for the feature at any time.

 


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