Place and receive calls

With the Virtual Office desktop app, take advantage of the ability to quickly and flexibly place and receive calls, ensuring that your calling experience seamlessly adapts to your situation. Your call will be intuitive and easy to handle regardless of whether you are making or receiving a call, speaking with a company or external contact, or handling your call from one of several devices.

Place calls

There are several ways to place calls from the Virtual Office desktop app, to suit where you are in the app at the time. Most of the time, you might place calls from your list of contacts or from the dial pad. By default, you make calls in the Virtual Office desktop app using your computer microphone and speakers. However, you can dial from Virtual Office but send the call through your desk phone, your headset, or another available device.

Note: While on a call, you can quickly switch between the audio devices available on your computer (such as an integrated speaker or paired Bluetooth headset) without the option to switch to your desk phone or an external device, as this would disrupt an active call.

To place a call from the contact directory:

  1. Open the Contacts tab.
  2. Go to Favorite, Company, or My Contacts.
  3. Hover over the desired contact, and click the Phone icon that appears to place a call.

To place a call from the dial pad:

  1. Open the Calls tab.
  2. Click the Dial pad icon to bring up the dial pad.
  3. Dial the desired number, or paste a copied number, to place a call.

Receive calls

When you receive a call in Virtual Office, a notification appears as a banner in the application (or pops up on-screen if enabled while the app is minimized) which displays the Caller ID and number, which number or queue you are being called on, and prompts you to accept or decline the call. You can:

You can enable or disable your incoming call pop-up notification in your notification settings.