The 8x8 Virtual Office desktop app enables you to quickly and flexibly place and receive calls, ensuring that your calling experience seamlessly adapts to your situation. Your call will be intuitive and easy to handle regardless of whether you are making or receiving a call, speaking with a company or external contact, or handling your call from one of several devices.
There are several ways to place calls from the Virtual Office desktop app, to suit where you are in the app at the time. Most of the time, you might place calls from your list of contacts or from the dial pad. By default, you make calls in the Virtual Office desktop app using your computer microphone and speakers. However, you can dial from Virtual Office but send the call through your desk phone, your Plantronics headset, or another available device.
Note: While on a call, you can quickly switch between the audio devices available on your computer (such as an integrated speaker or paired Bluetooth headset) without the option to switch to your desk phone or an external device, as this would disrupt an active call.
To place a call from the contact directory:
To place a call from the dial pad:
When you receive a call on Virtual Office, a notification pops up on-screen which displays the Caller ID and number, and prompts you to accept or decline the call. You can:
Let's say your department requires you to use a headset coupled with a desk phone for calls, but you also want to use the more flexible call management capabilities available in the Virtual Office desktop app. You can have the best of both worlds by setting up Virtual Office to make calls via your desk phone; click to call your contacts in the Virtual Office desktop app, and enjoy full access to the Virtual Office contact directory and call management controls. Just as in the Virtual Office desktop app, you can handle up to two concurrent calls and merge them into a conference.
If you enable Auto Connect, your desk phone goes off-hook automatically when you make a call. Once the call on your desk phone connects, you are able to hold, transfer, merge, and add calls from the Virtual Office desktop app. If you enable Device supports Answer, you are able to answer and dismiss incoming Virtual Office calls using your desk phone.
If you choose to disable incoming call notifications in the Virtual Office desktop app, your desk phone continues to ring and show information on an incoming call; this way, you can answer calls via desk phone without having an additional incoming call notification on your screen.
To switch to your desk phone for call audio:
Note: If you have selected to call using your desk phone, joining audio in a Virtual Office meeting is more streamlined.
-Not all phones are supported for incoming calls via Device supports Answer.
-With Call Using Deskphone enabled, you cannot directly promote a call to a meeting.
The Virtual Office desktop app allows call audio via headsets from various manufacturers. If you are using a Plantronics headset, Virtual Office also allows you to answer or end calls, and mute or adjust volume using your headset controls instead of the app. This allows Virtual Office desktop app users with supported headsets or speakerphones to take calls from anywhere in their home or office, eliminating the need to stay close to their computer for answering calls.
To integrate your headset with the Virtual Office desktop app:
Install Plantronics Hub, and then restart the Virtual Office desktop app; this allows support with your individual headset's features and a large variety of Plantronics headsets. On the Plantronics Hub installation page, you can find a full list of features, supported devices, and system requirements.
Note: When you plug in or connect a Plantronics Hub-supported headset, you can use call controls in Virtual Office, but you must quit and re-launch the Virtual Office desktop app in order to use the control buttons on your headset.
To switch to a headset for call audio:
When you are on the go or would prefer to take Virtual Office calls using another device, you can send and receive call audio through an external device.
To switch to another number for call audio:
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