Use call queues
As a member of a call queue in the 8x8 Virtual Office desktop app, you can receive calls directed to your queue, and can work with other members in the queue to deliver a more effective customer experience. If you are not assigned to a call queue, you do not see the Call queues tab in your interface.
Depending on your call queue setup, you may either log in to your call queue(s) manually, or be logged in automatically when you log in to the Virtual Office desktop app. By default, you are logged in to your call queues automatically.
To access your call queues:
- Click the Call queues tab to open a list of your assigned call queues.
- In the list of call queues, next to the desired call queue, you can: