Handle calls with the Outlook plug-in

By this time, you have installed and configured 8x8 Microsoft integration with Outlook. When you configured the plug-in, you associated your extension number with Outlook via the 8x8 Virtual Office desktop app. Now the plug-in can use this extension to make calls. It also listens for calls coming to your extension.

Important: In order for integration with Microsoft to function, ensure that you are using a version that is compatible with your current version of the Virtual Office desktop app:
-Download version 6.1.2 of the plug-in for calling with Skype for Business.
-Download version 6.0 of the plug-ins for meetings with Outlook and calling with Outlook.

Note: The Outlook plug-in does not store the user's contact information, but instead functions as a dialer and uses information available in Outlook and the Virtual Office desktop app at the time a call is made or received.

Use the Outlook plug-in

To run this version of integration with Outlook, you need:

To install the Outlook plug-in:

  1. Download the Outlook Click to Call plug-in (compatible with version 6 of the Virtual Office desktop app; as a user, install the EXE file)
  1. Once the download completes, open the downloaded file.
  2. If needed, accept the prompt to install the downloaded application.
  3. Complete the installation wizard that opens.
  4. Once installation completes, you may need to restart Microsoft Outlook and Skype for Business.
  5. When you reopen Outlook or Skype for Business, you have access to the plug-in.

The application allows you to dial your Outlook contacts whether you have their numbers listed as: