Overview: Virtual Contact Center for Vtiger

8x8 Virtual Contact Center for Vtiger offers multichannel integration with Vtiger, allowing you to set up quickly and combine the benefits of Vtiger with the capabilities of Virtual Contact Center. The integration supports communication with customers via phone, chat, and voicemail channels and thus allows you to access data from Vtiger through an integrated Agent Console. Virtual Contact Center for Vtiger provides key information about each customer interaction, giving you insight into the full customer experience so you can access detailed records of communications with each customer.

During an inbound interaction, Virtual Contact Center for Vtiger tracks whether the caller is an existing user by searching Vtiger records and presenting the matching record for agent preview. Agents can be better informed and prepared to answer customer interactions by previewing relevant customer record details.

Virtual Contact Center’s custom screen pop integration with Vtiger offers the following benefits:

Audience

This guide is intended for Vtiger agents who use version 1.0 of Virtual Contact Center integration with Vtiger.

Availability

8x8 integration with Vtiger is currently available in the United States and the United Kingdom.

Features

Limitations

The Vtigerintegration:

Browser Requirements

We recommend using Google Chrome to ensure a smooth experience.

Supported CRM Objects

Virtual Contact Center for Vtiger supports the following objects in Vtiger: