Try the following troubleshooting procedures to resolve the most common integration issues:
If Search does not return any results, it may be because you do not have access to several entities in Salesforce:
Fields: Phone, MobilePhone, HomePhone, AssistantPhone, OtherPhone, Fax
Fields: Phone, Fax
Fields: Phone, MobilePhone, Fax
Note: If you are an agent, contact your administrator.
Error: External username and password is empty or incorrect. The possible causes are:
- The external password value in the 8x8 Agent Console profile contains special characters.
- Reset the NetSuite account password to exclude special characters.
- Enter the reset password as the external password in the 8x8 Agent Console profile.
- The NetSuite user role is denied access to web services.
- Contact your NetSuite administrator to grant web services access to the role.
- Check the Appendix for details.