Configure Version 1.0 of Integration for Salesforce in Salesforce Classic

Virtual Contact Center now supports Open Computer Telephony Integration (CTI) with support for Single Sign-On access from the native Salesforce environment. Salesforce users can launch 8x8 Virtual Contact Center with just a click while in the Salesforce application, and take advantage of the benefits of integration.

Configuring Single Sign-On Integration (Not Supported for regular Virtual Contact Center Users)

Setting up Salesforce for Single Sign-On integration with 8x8 Virtual Contact Center requires the Salesforce administrator to: