Overview: Virtual Contact Center for Pipedrive

8x8 Virtual Contact Center for Pipedrive offers multichannel integration with Pipedrive, allowing you to set up quickly and combine the benefits of Pipedrive with the capabilities of Virtual Contact Center. The integration supports communication with customers via phone, chat, and voicemail channels and thus allows you to access data from Pipedrive through an integrated Agent Console. Virtual Contact Center for Pipedrive provides key information about each customer interaction, giving you insight into the full customer experience so you can access detailed records of communications with each customer.

During an inbound interaction, Virtual Contact Center for Pipedrive tracks whether the caller is an existing user by searching Pipedrive records and presenting the matching record for agent preview. Agents can be better informed and prepared to answer customer interactions by previewing relevant customer record details.

Virtual Contact Center’s custom screen pop integration with Pipedrive offers the following benefits:

Audience

This guide is intended for Pipedrive agents who use version 1.0 of Virtual Contact Center integration with Pipedrive.

Availability

8x8 integration with Pipedrive is currently available in the United States and the United Kingdom.

Features

Using Virtual Contact Center for Pipedrive, you can:

Browser Requirements

We recommend using Google Chrome to ensure a smooth experience.

Supported CRM Objects

Virtual Contact Center for Pipedrive supports the People object in Pipedrive.