Overview: Virtual Contact Center for NetSuite

8x8 Virtual Contact Center for NetSuite offers multichannel integration with NetSuite, allowing you to set up quickly and combine the benefits of NetSuite with the capabilities of Virtual Contact Center. The integration supports communication with customers via phone, chat, and voicemail channels and thus allows you to access data from NetSuite through an integrated Agent Console. Virtual Contact Center for NetSuite provides key information about each customer interaction, giving you insight into the full customer experience so you can access detailed records of communications with each customer.

During an inbound interaction, Virtual Contact Center for NetSuite tracks whether the caller is an existing user by searching NetSuite records and presenting the matching record for agent preview. Agents can be better informed and prepared to answer customer interactions by previewing relevant customer record details.

Virtual Contact Center’s custom screen pop integration with NetSuite offers the following benefits:

Audience

This guide is intended for NetSuite agents who use version 3.1 of Virtual Contact Center integration with NetSuite.

Availability

8x8 integration with NetSuite is currently available in the United States and the United Kingdom.

Features

Using Virtual Contact Center for NetSuite, you can:

Limitations

The NetSuite integration can only be launched in a floating window.

Browser Requirements

We recommend using Google Chrome to ensure a smooth experience.

Supported CRM Objects

Virtual Contact Center for NetSuite supports the following objects in NetSuite: